AS STATED ALL ORDERS ONCE CONFIRMED ARE FINAL. CANCELLATIONS AND REFUNDS CANNOT BE PROCESSED. EXCEPTIONS FOR REFUNDS ARE MADE ONLY IF YOUR ORDER HAS NOT BEEN SHIPPED DUE TO THE SAID ITEM BEING OUT OF STOCK.
WE PROCESS REFUNDS ONLY IF THE PRODUCT EITHER HAS A MANUFACTURING DEFECT OR IF THERE IS SIZING / FITTING RELATED ISSUE. REFUNDS WILL BE PROCESSED WITHIN 1-3 BUSINESS DAYS AFTER THE PRODUCT REACHES OUR WAREHOUSE AND RUNS THROUGH A QUALITY CHECK. APPROVAL OF REFUND WILL BE BASED UPON THOROUGH INVESTIGATION OF THE CLAIMS MADE BY THE CUSTOMER. THEREAFTER ON APPROVAL, THE REFUND WILL REFLECT AS PER YOUR ORIGINAL PAYMENT. WE PROCESS REFUNDS ONLY IN THE FORM OF STORE CREDIT.
WE HOPE THIS POLICY HELPS YOU SHOP WITH CONFIDENCE AT FEKKI. IF YOU HAVE ANY QUESTIONS OR CONCERNS, PLEASE DON'T HESITATE TO REACH OUT TO OUR CUSTOMER SERVICE TEAM FOR ASSISTANCE.
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