WE ACCEPT EXCHANGES AND RETURNS ONLY IF THE PRODUCT HAS A MANUFACTURING DEFECT OR IF THERE IS A SIZING / FITTING RELATED ISSUE.
TO INITIATE AN EXCHANGE, PLEASE CONTACT OUR CUSTOMER SERVICE TEAM AT INFO@FEKKISTORE.COM WITHIN 3 DAYS OF RECEIVING THE ITEM.
ONCE THE EXCHANGE IS CONFIRMED BY US THE SAID PRODUCT HAS TO BE SHIPPED TO OUR WAREHOUSE WITHIN 2 DAYS OF CONFIRMATION BY THE CUSTOMER. AFTER THE PRODUCT HAS BEEN SHIPPED, ITS CRUCIAL THAT THE CUSTOMER ACKNOWLEDGES THE SAME AND SEND US THE TRACKING ID VIA MAIL TO INFO@FEKKISTORE.COM ON THE SAME EMAIL THREAD. ONCE WE RECIEVE THE RETURNED ITEM, WE WILL PROCESS THE EXCHANGE WITHIN THE NEXT 3-4 BUSINESS DAYS.
CATERING TO THE HYGEIENE STANDARDS FOR OUR PRODUCTS, ALL THE EXCHANGES RECIEVED WILL GO THROUGH A QUALITY CHECK BY OUR TEAM AND WOULD FURTHER BE APPROVED/DECLINED FOR EXCHANGE.
WE RESERVE THE RIGHT TO NOT ACCEPT A RETURN, IF THE PRODUCT(S) ARE RETURNED AFTER USE AND IF THE PRODUCT(S) ARE DAMAGED.
IF YOU HAVE RECEIVED A DEFECTIVE PRODUCT, SHARE IMAGES OF THE SAME TO INFO@FEKKISTORE.COM AND WE WILL GET BACK TO YOU WITHIN 24 HOURS.
EXCHANGES ARE SUBJECT TO AVAILABILITY AND WE CANNOT GUARENTEE THAT THE SIZE YOU NEED WILL BE IN STOCK. IF THE SIZE YOU NEED IS NOT AVAILABLE, WE CAN EITHER REPLACE THE SAID ITEM WITH ANOTHER AS ER THE CUSTOMER'S CHOICE OR WE WILL ISSUE YOU A STORE CREDIT. THE STORE CREDIT WILL BE VALID UNTIL ITS REDEEMED AND IT CAN BE REDEEMED ANYTIME.
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