ALL SALES ARE FINAL.
Please make sure that shipping & billing addresses match as it is crucial for your order to be processed and shipped in a timely manner. Payment and shipping charges applicable on delivery when ordered through COD payment option. Prepaid orders are inclusive of shipping charges.
Use of the website constitutes your agreement to follow our terms & conditions. Fekki is a registered trademark. Use of the name and logo, photos, graphics, and images without the prior written consent from Fekki is strictly prohibited.
Orders will be fulfilled in the order they are received, and therefore may sell out before a certain item is processed. We will send you a tracking confirmation as soon as processing & handling is completed for Domestic (INDIA) & International (Worldwide) orders. In the event of any lost, stolen or damaged shipments the buyer assumes all responsibilities of claims made towards the shipping carrier as all shipments are insured.
As stated, once your order is processed we cannot do REFUNDS OR EXCHANGES AS ALL SALES ARE FINAL. Exceptions are made only if your order has not been shipped on time. Once shipped, cancellation requests are not valid. For Cancellations please contact us via firstname.lastname@example.org
RETURNS & REFUNDS
We only accept returns and replacements if the product has a manufacturing defect. Refunds will be processed within 1-3 business days after the product reaches our warehouse and runs through a quality check. Approval of refund will be based upon thorough investigation of the claims made by the customer. Thereafter on approval, the refund will reflect in your original payment. We process refunds in the form of store credit in the case of returned orders and in the case of cancelled orders. In case of replacements, similar product will be sent to the customer only if there is an issue with manufacturing. We do not accept returns if there is any issue with size fitting, please confirm your size and fitting with us before purchasing through our email or DM us on Instagram, we are ready to help you out with any queries you might have regarding fitting.